25 All Saints AvenueMaidenheadBerkshire, SL6 6ELTel: 01628 626131
Online Services - sign up for online services! Complete a form in reception or download the form and hand it in with ID!Reminder: Patients with Extended Hours appointments (before 8am) are reminded to use the rear door in the far corner of the car park - please ring the bell to be let in.Patient Survey Results now out - follow the links below to read the patient survey report!
The practice currently employs three practice nurses who may be seen by appointment Monday to Friday. They have an important role as part of the primary health care team.
They all have wide experience and their work includes; Travel vaccinations, wound dressing, blood pressure checks, ECG’s, blood tests, advice regarding heart disease prevention, counselling and general health advice.
They also run specialised clinics in the following areas:
The nurses are also available to speak to patients on the telephone at the times on this page.
Child Health Surveillance services are provided by all our doctors.
Comprehensive confidential advice is available during normal surgery hours with the doctors and nurses on all aspects of family planning and emergency contraception.
Women between the ages of 25 and 64 should have regular cervical smears. You will be reminded by letter when your smear is due, but if you think that you are due for one and have not been reminded then please let us know.
You can make an appointment with either your doctor or one of the practice nurses for a smear but please mention the fact that it is for a smear to the receptionist as they are not done in all the clinics.
Because of the large number of smears that are done and the necessity for ensuring accurate results you may not get the result for some 5 to 6 weeks after the test has been done.
Ladies between the ages of 50 and 64 will be offered mammograms every three years as part of the National Breast Screening Programme with automatic recall. These are done at “The Parapet Breast Clinic” in Windsor at King Edward VII Hospital. Your invitation and appointment to attend will come by post.
Each of the GP’s offer antenatal and postnatal care. Appointments can be made in the normal way. The Community Midwife runs clinics on Tuesday and Wednesday afternoons by appointment only. All booking appointments should be made for Wednesdays.
Health promotion is an important feature of the work of all members of the primary health care team. The practice nurses run specialised clinics and can be contacted for advice.
You may receive a letter advising that you should make an appointment for one of our clinics, if this happens you are strongly advised to take this opportunity.
A fee will be charged for the validation of any documentation arising from non-NHS referrals (such as forms required by your insurance company). Please ask your doctor to discuss this with you when any referral is recommended or made.
We are extremely limited in terms of what treatment we can offer to patients with dental problems. In nearly all instances our role will be limited to providing appropriate pain relief / analgesia if you cannot contact a dentist and we are unable to provide further dental treatment (eg anti-biotics) as this is outside of the expertise of a General Practitioner. Obviously, patients are more appropriately treated by suitably qualified professionals (ie Dentists). We would also urge patients to NOT attended A&E for the same reasons but to instead call NHS Direct on 08454647 who should be able to direct you.
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)
Evening and Weekend Routine GP Appointments
In addition to our opening times we have access to evening and weekend appointments with other GPs available for our patients at the following locations:
King Edward VII Hospital, Windsor
· Mon – Fri: 1830 – 2130
· Saturday: 0900 – 1700
· Sunday: 1100 - 1400
St Marks Hospital, Maidenhead
· Sunday: 1100 - 1600
Frequently asked questions
How do I book an appointment?
If you are a registered patient at our practice you can book appointments by calling our reception and requesting and evening or weekend appointment. On-line appointment booking is not currently available.
How long is the appointment?
All appointments are 15 minutes - ideal if you need a longer consultation.
How do I cancel an appointment?
If you no longer need your hub appointment you can cancel directly with the practice during opening hours. If you need to cancel the appointment and your practice is closed please call the Hub Central Cancellation number on 03000 240 009.
It is important to cancel any unwanted appointments so that they can be made available to others.
Are nurse appointments also available?
There is a GP service every session and nurse sessions on certain days. Please check with reception for nurse availability.
Will I see my own GP?
KEVII and St Marks are mainly staffed by GPs and Practice Nurses from local practices but you will not usually be seen by your own GP. If you would prefer to see your usual GP or Practice Nurse, please book an appointment with the surgery during normal opening hours.
Will my medical records be available?
To provide the safest and highest quality of care your records will be available to the GP or Practice Nurse that sees you. However, you will be asked by the clinician to give consent before they access your medical record.
Notes of your consultation will be sent back to your own GP electronically to ensure that your records at your registered GP practice are kept up to date.
The Medical Centre offers a number of medical services which are not covered by arrangements within the NHS. These include medical examinations for HGV / PSV licenses, pre-employment, insurance and mortgage purposes.
Appointments should be made stating what is required, and you will be informed of any charges involved.
You will be expected to make payment by cheque with bankers card or cash at the time of your appointment. No credit or charge cards are accepted. A receipt will be issued at the time.
A build up of wax in your ears may result in discomfort or deterioration in your hearing.
If you wear a hearing aid, excessive wax causes feedback,i.e. ‘whistling’ and poor sound control.
WHAT YOU NEED TO DO:
In the first instance you will be asked to use Sodium Bicarbonate ear drops for TWO WEEKS. This treatment will resolve a significant proportion of wax-related ear problems without the need for further intervention.
Instillation of eardrops:
Sodium bicarbonate (5%) drops are the initial treatment of choice are are available over the counter from your local pharmacist.
DO NOT PUT COTTON WOOL IN YOUR EAR AS IT WILL REABSORB THE DROPS
Repeat for the opposite ear if required.
If after two weeks there is no improvement, call the surgery and ask for a call back with one of the nurses who will assess the problem and advise as to what to do next.
If the nurse decides you need an appointment for irrigation she will arrange this with you.
You may not be suitable for irrigation if any of the following apply to you:
If the wax is not soft enough, the nurse may ask you to continue with the drops and return at a later date.
As a preventive measure, to avoid wax build up, instil 2-3 drops of olive oil once or twice a week.
Never insert anything into the ear canal to remove wax as this may impact it further. This includes cotton buds and Kirby grips!
Consult your GP or Practice nurse if you experience any discharge or pain after the procedure or if problems persist.
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